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Blaze no longer tracking HR

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‎09-13-2019 15:39 - last edited on ‎09-18-2019 07:48 by Moderator Alum

‎09-13-2019 15:39 - last edited on ‎09-18-2019 07:48 by Moderator Alum

Just recently my Blaze is no longer tracking my heart rate.  I’ve tried several things to fix this.  At first my blaze was tracking my heart rate but the app didn’t reflect it. I’ve restarted, made sure all day sync was enabled, paired and unpaired.  Still not working but now my blaze device isn’t tracking the heart rate when set to auto.  It only tracks when set to On but still doesn’t sync with the app.  Is this a software update glitch??

 

 

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‎09-18-2019 07:51

‎09-18-2019 07:51

Hello @NaylaG , welcome to the Community forums. 

 

Thank you for sharing all these details about the difficulty you've experienced to track your heart rate data when the device is set to Auto. Before considering other options, I would recommend to follow all the instructions in this article to improve the accuracy of heart rate information: How to I improve the accuracy of my heart rate rate reading?  This has been useful to other users who have experienced something similar. 

 

Additionally, try performing a restart again to see if you continue to experience the same behavior.

 

Keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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