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Blaze no sync to desktop app

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‎07-18-2017 13:43 - last edited on ‎07-19-2017 04:27 by Moderator Alum

‎07-18-2017 13:43 - last edited on ‎07-19-2017 04:27 by Moderator Alum

My Blaze is setup and syncs to iPhone with no problem. It is not syncing to the desktop app. Bluetooth is turned on and the Blaze is connected and shows paired. Last sync shows the 17th at 3:38 pm. Is there a way to force an sync to the desktop app?

 

Moderator edit: Subject for clarity 

 

 

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‎07-19-2017 04:29

‎07-19-2017 04:29

It's great to welcome you @dleav. Could you please tell me which computer are you using to sync your tracker, is it a Mac or a computer with Windows 10? In the meantime, you can take a look at the Why won't my tracker sync? article and follow the instructions provided there.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

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