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Blaze not accurate

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‎10-24-2018 08:38 - last edited on ‎10-27-2018 05:42 by Fitbit Moderator

‎10-24-2018 08:38 - last edited on ‎10-27-2018 05:42 by Fitbit Moderator

my Blaze isnt accurate, it doesn’t count my steps right , also the km’s are not being enter right and the calorie counter not working at all . Plus my notifications hasn’t work since June 15. How can I  calibrate the blaze to have all this working properly? 

Really appericate some help . Thanks

 

Moderator edit: format 

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‎10-27-2018 05:51 - edited ‎10-27-2018 05:54

‎10-27-2018 05:51 - edited ‎10-27-2018 05:54

A warm welcome to the Community @DebbieH18! I appreciate the details that you've mentioned. You may want to check this article How accurate are Fitbit devices?, you will find information in why you might be getting more steps sometimes and some tips to improve the accuracy of it. 

 

Regarding the distance, please confirm that you've properly entered your stride length. If you're using connected GPS, you can learn more about how accurate is GPS? .

 

In regards to the notifications not working, I would like you to double check that you have a compatible device and check the requirements in order to properly receive them on your tracker. 

 

Additionally, please reply to the following questions: 

- Are you getting less or more steps than before? 

- Are you using connected GPS? 

- Are your daily calories or just exercise calories not being calculated properly?

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-29-2018 12:37

In response to SilviaFitbit

‎10-29-2018 12:37

My Blaze still isn’t working right, not happy with it at all. Km’s are off and calorie counter not working . Not sure what to do. Unfortunately I don’t think im willing to  buy this product again or recommend it my friends and family. ☹️

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