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Blaze not calculating calories

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‎08-20-2019 13:34 - last edited on ‎08-22-2019 13:58 by Fitbit Moderator

‎08-20-2019 13:34 - last edited on ‎08-22-2019 13:58 by Fitbit Moderator

I start a workout whenever I go to the gym to track how long I've been there and get an idea how many calories burned.  Today, the calories stayed at 0 - no matter how much movement I did or for how long.  I tried rebooting, syncing, shutting down, putting in charger, still stays at 0.  How can I fix this?

 

Moderator edit: Updated subject for clarity 

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‎08-22-2019 13:58

‎08-22-2019 13:58

A warm welcome to the Community @Mijosa. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting tried. I would like you to try restarting your Ionic and then check if your calories burned start tracking again. Is it only not tracking calories burned or all the other data isn't tracking either?

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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