Blaze not charging and overheating

[Juanita1964]

I purchased a Blaze for my husband for his birthday on March 5th of this year. It quit working several weeks ago. We have done all troubleshooting and still not working. I tried to connect with chat and it won't open up. All other boxes will open except that one. I am on EST and their customer service is open. Very upset! Cost me $200! Any idea what we can do to get this problem fixed? Looks like Fitbit has had a lot of complaints on this product.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Juanita1964.

I am sorry to hear about what happened with your husband's Blaze and appreciate all the efforts in trying to fix this. Could you please be more specific about the issue he's experiencing so I can further assist you?

Hope to hear from you soon. 

[Juanita1964]

Hello,

The blaze quit working after only 7 months. Battery will not charge and
when I connected it to charge it got extremely hot. We have done all
trouble shooting like I said in my previous reply. We have exhausted the
troubleshooting.

[AlejandraFitbit]

Thanks for the information @Juanita1964.

I appreciate all the efforts in trying to fix this and I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.