Blaze not charging when plugged in.

[Davenheng]

When I try to charge my fitbit,it will not charge! Can anyone reply me asap.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Davenheng thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to please try the following steps:

1. Clean the contacts in both the charging cable and your Blaze:
   •  Use a toothpick or a toothbrush with rubbing alcohol.
   • Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion.
   • If you use a toothbrush, dry with a cloth or tissue before charging.
   • Soak a cotton swab with alcohol and press the swab to the pins of the charging cable carefully.
2. Plug in the charging cable on a different USB port

After trying the following, let the Blaze in the charging cable for at least 1 to 2 hours and tap on it to check if the display turns on. If not, please let us know so we can check this further. 

Give these steps a try and let us know in case we can do anything else for you. Have a great day. 

[Davenheng]

I did all of that but it still will not work

[MarcoGFitbit]

Hello @Davenheng I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you've already tried the troubleshooting steps provided earlier. At this moment, I have reached our Support Team and it seems you have already created a case with them and they have replied to you already. Would it be possible for you to reply them back with the information they're asking for? This will be very helpful.

Note that our Support Team will be handling your case from now on, if there's anything else you might want to add, please reply to them, I'm sure they will be able to help. 

Thanks for your patience and understanding, have a great day. 

[Potatohead99]

My Blaze won't charge.  I have bought a new charger but it's the same. I see the diamond logo but not the charger symbol.  Please help! 😞

[MarcoGFitbit]

Hello @Potatohead99 thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know what you're able to see on the screen of your Blaze and for having tried using a different charging cable. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.