Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[SunsetRunner]

@Ianhrp

Make sure that the Blaze contact points are in line with the charging pins in the charging dock. Click in the upper part of the charging dock, a little click should be heard, to ensure the tracker is secured in the charging dock.

[Hilary55]

Despite checking carefully, I still managed to put mine in the charger the wrong way up the first time!

[Ianhrp]

I will check when I get home, perhaps this should be clearer in the instructions

[Rich_Laue]

Your not going to see any notifacation of it charging until it is setup

[Ianhrp]

It was set up yesterday when I first opened it. So all synced with the phone just would not / is not charging. Will have to see later if it works this time otherwise will be asking for a replacement

[Ianhrp]

Still not working even when "click" in and now struggling to get through to anyone in support

[Ianhrp]

Did not work it "clicks" but will not charge at all. Call support and no "Blaze specialist" to talk to so call back tomorrow not happy poor service and seemingly very poorly designed charger

[AngelaMa · Accepted solution]

Hello @Ianhrp welcome to the Fitbit Community! it's great to have you here 🙂 Thanks for the great troubleshoot @Rich_Laue, @Hilary55 and @SunsetRunner 🙂 hope to see you around more often  @Ianhrp I'm sorry to hear about your experience with Customer Support if you are not able to reach someone over the phone you can contact them via email or live chat. Phone and chat advocates are available from 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. and on weekends from 6:00AM to 5:30PM PST. 

Keep me posted! 🙂 

[Ianhrp]

Hi thanks for the reply did manage to get through in the end having to send the device back so awaiting a replacement

[SunsetRunner]

Fab @Ianhrp

Hope you have the replacement soon.

[AngelaMa]

Hello @Ianhrp and @SunsetRunner! @Ianhrp I'm glad to know you will be back on track! 😉 when you receive your replacement follow the direction on the help article: How do I set up a replacement tracker? to set up your Blaze.

Catch you later! 

[guydebyl]

Having exactly the same problems. I'm getting the message that my battery is too low and so it can't proceed with the setup. I've got my blaze set up with the usb cord platform and this is connected to a computer. 

I notice that people keep saying that you must have it setup before it begins chargine.. well... this is the chicken/egg problem. The error message says that it can't proceed because the battery is too low. 

[EmersonFitbit]

@guydebyl Hey there!

Usually, a fully charged tracker should do it. What do you see on the display of the tracker when it's plugged in?

[jfbrashear]

I'm having a similar problem. 

l was able to synch a new Blaze to my account via the iOS app, but the Blaze will not charge.

The device is in the charging cradle; pins aligned; cradle snapped shut.

The screen shows a small battery icon in the upper left with a single flashing red bar.

It will not charge further, no matter whether it's connected to a USB outlet (wall or charging adapter) or to a laptop port.

I let the battery drain overnight and again to charge it.  Same result. Low battery state.

I've reset the Blaze multiple times.

It briefly showed the large battery icon, but the battery never takes a charge.

I tried charging it in my wife's Blaze cradle (her device works fine). No joy.

I'd appreciate repair advice to avoid returning the device for a replacement.

Jim

[JaniceAdaptive]

My Blaze won't charge.  It is in the cradle properly, I don't think with this many people having issues that it is user error

[jfbrashear]

After trying the trouble-shooting steps multiple times, Fitbit is replacing the device.

To clarify:

• Tried hard restart (hold left button and lower right button for 10 seconds)
• Tried two charging cradles
• Tried multiple USB wall outlets, laptop USB ports, USB plug adapters
• Pins aligned in charging cradle
• Device pressed in and clicked

Device continued to show a single red flashing bar in the battery icon. Fitbit representative said it indicates the device is not getting power.

[AngelaMa]

@Taylor1993, @JaniceAdaptive welcome to the Fitbit Community! @jfbrashear thanks for sharing the troubleshoot you performed, I'm glad to know customer support is replacing your tracker.  @Taylor1993 I'm sorry to hear about your experience with customer support, is your tracker working properly now? Did you perform any troubleshoot to your tracker?  @JaniceAdaptive what do you see on the tracker's display when you place it into the cradle? Have you tried any troubleshoot? 

I'll be around if you have any questions! 🙂 

[JaniceAdaptive]

@AngelaMa there is nothing on the screen when I plug in to charge.  No connection at all.

[AngelaMa]

Hello @JaniceAdaptive thanks for your reply! Do you hear the click when you close the cradle to charge it? If you do and you already tried the suggestions on this thread, please contact customer support so they can provide you a one on one troubleshooting experience. 

Let me know how it goes! 🙂