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Blaze - not charging

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‎11-06-2016 19:34 - last edited on ‎11-07-2016 03:03 by Moderator Alum

‎11-06-2016 19:34 - last edited on ‎11-07-2016 03:03 by Moderator Alum

The battery on my Blaze was low this morning, and when I got to a computer I plugged it in to charge. A while later I noticed it was very hot and nothing was coming up on the screen.

 

I've put it into the band and tried a reset (left and bottom right buttons held down for 10s) but nothing happens. When I put it back into the cradle for charging the backlight comes on but shows nothing on screen.

 

Any suggestions?

 

Moderator edit: Subject for clarity

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‎11-07-2016 03:07

‎11-07-2016 03:07

Welcome to the Community @JSmith1. Thanks for troubleshooting this inconvenience by yourself and for the information provided. If the tracker is getting hot at the moment of being on the cradle, I recommend contacting directly our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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