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Blaze not charging

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‎06-10-2017 23:01

‎06-10-2017 23:01

Yesterday my fitbit Blaze suddenly empty battery shown, charge it and it is just a blank screen. Have tried to reset and it flashes a large battery with little charge then goes blank again. Tried to set it up and I keep getting a message that the fitbit doesn't have enough charge to do it. Help please.

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‎06-10-2017 23:16

‎06-10-2017 23:16

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

 http://help.fitbit.com/articles/en_US/Help_article/1799

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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