Blaze not charging

[Vijesh]

I have been using fitbit blaze for almost 6 months now and it stopped charging  since yesterday.

I tried using different Charging cradle (a Blaze Charger from a friend) / wall mount power / PCUSB points and it does not charge at all.  

I tested the Blaze Charging Cradle works well with other Blaze trackers. Looks like the issue is with my blaze tracker.

Any help appreciated!

[Zoe_21]

I have the same problem. Started going funny yesterday showing the wrong time and not recording steps. I presumed it was because the battery was so low. Left it charging overnight and hasn't charged at all.

[Julia_G]

Hi, @Vijesh, are you able to restart your Blaze?  If so, you could try that.  Otherwise I would think getting in touch with Customer Support on contact.fitbit.com is the best plan.

@Zoe_21, if you have been using a computer USB port to charge, try plugging it in to a UL certified wall charger instead (your cell phone charger, if it takes a USB connector, will be fine), then give the Blaze a restart.  Finally, give it a couple hours charge using the wall charger.  Hopefully it will be back working again.

[Vijesh]

Hi, @Julia_G,   I am able to sync, restart the tracker. I contacted support team and looking forward for a possible solution.

[Zoe_21]

Tried all of those. Nothing worked. Phoned support and waiting for a replacement.

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[Lmgeezy]

What number did you call for support? I have the same problem, restarted, tried a different cradle and so on but my blaze will charge and then die after 3 hours or so.

[Vijesh]

Hi @Lmgeezy,

  I emailed the support team https://contact.fitbit.com.  Waiting for the replacement

[Rich_Laue]

For support, look un the top right corner, clicknon ypur picture. This link will give you your best options for your location.

[Zoe_21]

0800 069 8505

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