help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2018 16:49

‎01-07-2018 16:49

My fitbit was working fine until a few days ago. The battery was at about 50% then the fitbit logo appeared. It buzzed a bit then went back to normal. Then the logo, buzzing a few more times, then dead fit bit. When I plugged it in the fit bit symbol flashed again. The charge screen appeared but it never charged and hasn't since. the app actually says it is still at 50% and I was in a challenge that stated that I met my daily goal, even though i never took it off the charger. This was a replacement for the flex when that horrible update occured....help!!! Or should I have switched to a Garmin? 

Best Answer
2 REPLIES 2

‎01-09-2018 11:41 - last edited on ‎03-31-2025 09:25 by Fitbit Moderator

‎01-09-2018 11:41 - last edited on ‎03-31-2025 09:25 by Fitbit Moderator

Hi there @99ama. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your tracker not charging 😕

As of right now, is it still giving you any trouble? If so, I can recommend restarting it and see if that makes any difference. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Let me know if it still doesn't charge after that or if you notice that it keeps going to the logo and rebooting itself. Anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎01-12-2018 11:26

In response to FerdinandFitbit

‎01-12-2018 11:26

So it's not even charging anymore. It is totally dead. It won't turn on any more to get rebooted 

Best Answer
0 Votes