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Blaze not charging

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‎02-15-2018 06:57

‎02-15-2018 06:57

Brand new Blaze.....battery will not charge and unable to complete set up.

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3 REPLIES 3

‎02-15-2018 10:38 - edited ‎02-15-2018 10:38

‎02-15-2018 10:38 - edited ‎02-15-2018 10:38

Try a different USB port first

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support or take it back where ever you got it and exchange it
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-15-2018 14:30

In response to WendyB

‎02-15-2018 14:30

Hello @TomSolomon did you feel a vibration when plugging the unit in to charge? Since you say that it is not setup yet, that vibration will be your only clue that it is charging. I would use a wall charger. 

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‎02-16-2018 03:30

‎02-16-2018 03:30

A warm welcome to the Community @TomSolomon, @WendyB and @Rich_Laue thanks for stopping by.

 

I would like to know if you keep having issues charging and pairing your tracker? If you do, I recommend following the instructions provided by our friends here and share what steps have you tried so far.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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