Blaze not charging

[Bezzy302]

I got a new Fitbit Blaze and I turned it on and it popped up with a screen that said www.fitbit.com/setup. So I went to the website and downloaded the app and started the process of setting it up.

Everything was going well my phone found the Blaze right away and it told me it needed to download the latest software for the Blaze but that it didn't have enough charge. So I placed the Blaze into the cradle and made sure everything was lined up and plugged it it and nothing. I have tired re positioning it, I have tired restarting both the blaze and the app, and it keeps just flashing the same setup screen on my blaze. And it won't do the update till I charge my Blaze!

Please help!

Moderator edit: subject and format

[mmmiglioli]

My blaze also stops to charge...

[AlejandraFitbit]

A warm welcome to the Community @Bezzy302, thanks for troubleshooting this by yourself and @mmmiglioli it's great to see you around.

If your trackers aren't charging, I recommend taking a look at this post and follow the instructions provided there. After these steps, please test your devices.

Let me know the outcome. 

[mmmiglioli]

Less than a month Blaze stopped. I was extremely careful. I did not
scratch on it and I did not even brush my teeth with it.


I did everything that was being guided here in the forum, also by the
support of Fitbit to try to charge it.


My Fitbit stopped charging with 29 days and completely stopped responding
with just over 30 days.


I believe the videos can show what I try to say. I sent these videos to
Fitbit support. You (Fitbit) just say that you can not send me another even
if I send mine just because I'm in Brazil.

1st Video: I tried loading 2 notebooks
https://drive.google.com/file/d/1P32hW1pjLzJODt4X4pf9gFzqtqESsMoF/view?usp=sharing

2nd Video: Making the Fitbit support guidelines:
https://drive.google.com/file/d/11_9hY0Z_L9qafCn8jlXhYNfkNY3kbWEj/view?usp=sharing

Last video: Completely dead:
https://drive.google.com/file/d/1lvGiSdGO8mnd5Zwfo6vhnnssaoOldRXs/view?usp=sharing

[mmmiglioli]

AlejandraFitbit, Did you check my links ?

[AlejandraFitbit]

Thanks for the update @mmmiglioli and for sending those links.

Unfortunately, I am not able to see them but since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[mmmiglioli]

I'm still waiting for a solution.

[AlejandraFitbit]

That's weird @mmmiglioli, I would like to know if you have you checked your spam folder? If you haven't, please take a look at it. 

Keep me posted.