04-25-2018 12:28 - last edited on 04-27-2018 04:47 by AlejandraFitbit
04-25-2018 12:28 - last edited on 04-27-2018 04:47 by AlejandraFitbit
I have gone through the forums and done all the fixes; cleaned the charging contacts on the back of my Fitbit, cleaned contacts, all notifications are off, reset, etc.
Frustrated
Moderator edit: subject for clarity
04-27-2018 04:51
04-27-2018 04:51
A warm welcome to the Community @GJBELLA.
Thanks for troubleshooting this by yourself. Since the troubleshoot you have tried didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look, I know they will be happy to help you out and get you back on track.
Please keep an eye on your inbox for more instructions and if you need anything else let me know.