Blaze not charging

[JW_Go]

Seems to be a common problem but I dont' see the magic path to get mine up and running

1. New Blaze.- fresh out of box this afternoon.
2. been in the charger for 4 hrs now - still complaining "low battery please charge before trying again" when I try to complete the setup by updating the firmware.
3. I have done the hard reset on the blaze (hold left middle and right lower for 10-12 seconds until it resets).
4. when it resets - it does finally show the battery picture with 3 or so red bars at bottom of battery.
5. when I put the blaze in the charger it never does a 'vibrate' that I see some posts say to look for to make sure the blaze is charging.
6. no charging battery comes up on screen - only flashing 'fitbit.com/setup' then goes black pretty soon
7. pins are clean and present (new unit).
8. plugged the cable in to a phone /wall charger and a computer - same results.
9. I'm thinking I need to do a return from Amazon where I purchased it but wanted to get the communities feedback first.

Thanks.  appreciate the help.

Moderator edit: subject for clarity

[WendyB]

Welcome to the forums!

I would diffidently exchange it through Amazon

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[JW_Go · Accepted solution]

Well situation has been resolved.

Plug charger into PC - no work.

Plug charger into Samsung phone charger (new) - no work

Plug charger into USB plug on power strip - now it works.

Up and running.  Just not sure how I'm going to charge it while on business trips.  I don't usually travel with a power strip.

[JW_Go]

Thanks Wendy.  if my wife didn't happen to try the USB port on a power strip - your advise was my next step.  Cheers.  

[AlejandraFitbit]

A warm welcome to the Community @JW_Go and @WendyB thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and I am glad to see here that your issue has been resolved and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!