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Blaze won't turn on

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‎10-04-2018 07:01 - last edited on ‎10-07-2018 09:46 by Moderator Alum

‎10-04-2018 07:01 - last edited on ‎10-07-2018 09:46 by Moderator Alum

So about 2 weeks ago I noticed that when I would charge my Blaze, there would be a bunch of colored lines on the screen, then a few days ago it wouldn't charge, restarted it and it charged. Then the other day at work, my screen went black but it still was counting the steps, next morning, nothing, pulse sensor is not working neither is the screen and it won't let me restart it, any suggestions?

 

 

Moderator edit: subject for clarity

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‎10-04-2018 12:34

‎10-04-2018 12:34

Welcome to the forums!

 

How old is it as they dont last forever. But if you cant restart it which solves most problems then I would contact support

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Hope to see you around the forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-07-2018 09:50

‎10-07-2018 09:50

It's great to see you here @Tere531 and @WendyB thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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