Blaze not charging

[Harrismel]

I put my Blaze on charge as per normal, only to find in the morning it had not charged. I noticed the clip on the cradle was broken so purchased a new charger which came the next day. Popped it on charge, the screen came up with the Fitbit symbol and then changed to the clock face with the battery icon in the corner on red. The screen would not work so tried resetting as per instructions on here and still nothing. Have cleaned charge points and tried different ways of charging. I am gutted as this has happened out of the blue, was working fine until 4 days ago! Any ideas? 

[AlvaroFitbit]

@Harrismel Welcome! It's great to see you around!

I will assist you with your Blaze not charging and thank you for troubleshooting this issue. Since the issue persist please let our Support team know so they can further assist you. You will receive an email from them.

Let me know how it goes.

[Harrismel]

Good evening,

I have tried several alternative ways of charging my blaze, even buying a new charger. I have also tried resetting it and nothing.

Kind regards
Mel Harris

[Trishorama]

mine is doing exactly the same!! I have managed to reset it by getting a little charge to it, but it won’t charge fully and is keeps freezing so I can’t use the apps, it’s has been four days now, have you had any luck in getting it rectified? 

[Harrismel]

No nothing, can’t even get a little bit of charge! Looks like it may be a new watch required, which gutted about.

Kind regards
Mel Harris

[Trishorama]

Really mines not even 2 years old?! That is not good!!! I may not bother replacing mine if it likely going to do it again.  If I find away to get it working I’ll let you know, but I am not holding my breath spent 3 nights trying to get it working so far. Really poor advertisement for Fitbit!!! 

Trish

[Harrismel]

Same here, and no support from Fitbit either. I deffo will not be buying another one. Will be going for a different brand altogether. I have had mine just two years and not an ounce of trouble until now!

Kind regards
Mel Harris

[msbsac]

Did yo utry cleaning the back of the fitbut with rubbing alchohol.. just a little on a q tip

[SilviaFitbit]

Hey there @Harrismel. Thanks for the troubleshooting that you've tried. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

Welcome to the Community @Trishorama. Thanks for the troubleshooting that you've tried. I've shared your post with our Support team, they will continue assisting you on this matter. 

Thanks for your input @msbsac. 

I'll be around if you need further assistance. 

[MamaCrane]

I'm having this same issue, any outcome yet?

[Trishorama]

Sadly I have tried all suggestions & even brought a new charger & still not working. Going to try and get a response from Fitbit and see if they have any suggestions.

Thank you to everyone who has made suggestions 😀

[Trishorama]

Thank you, does the support team have any suggestions as I I have now tried all the suggestions others have made & troubleshooting guides? 

[Sulery38]

I went through this about nine months ago. Fitbit put out an update and suddenly the battery drained very quickly then it wouldn’t charge.  I contacted support and they sent me a return label to send in. They replaced it with a new one. Now I am having the same issue. Did they send out another update causing the issue again?

[SilviaFitbit]

Welcome to the Community @MamaCrane. I would like to restart your Ionic and make sure you've fully charged it. This time try changing USB ports. 

Hey there @Trishorama. Thanks for the troubleshooting that you've tried. I've shared your case with our Support team and they've mentioned that they already have a case with you, please continue the communication through email. 

Great to see you around @Sulery38. Thanks for the details that you've mentioned. There wasn't any update that could cause this issue to your Blaze tracker. I would like you to confirm that you've restarted it and make sure you've fully charged it but this time try changing USB ports. 

I'll be around if you need further assistance.