Blaze not connecting to phone after update

[Bigbake]

My blaze won't connect to my iPhone 6s+ since the update. The Bluetooth thing says it's connected but it won't sync or get notifications. I tried deleting the blaze from the app and setting it up again but now it's stuck on the screen that says "we found your tracker" and "connecting to tracker" and will sit there for hours. I tried deleting the app and reinstalling but that did nothing. I tried resetting the Fitbit but that also did nothing. Please help.

[Sakhmet]

Hi,

Followed all the steps, still the same,

I have to reboot the watch to connect it to iPhone...

[MariamV]

@Sakhmet thanks for getting back to me! Hey, as a last resort please try re pairing your Blaze to your mobile device. However, do not unpair your tracker before.

Follow these steps to go through the set up process again. Hope this helps. 

Looking forward to your new comments! 

[MkUltra]

"After about 2 weeks it just started working again. Idk why, I didn't do anything different, just kept trying the same thing over and over again. Accepted Solution"

I was directed to the above as an Accepted Solution presumably by the Board Moderator. Does Fitbit really expect its customers to sit around with a dysfunctional $200 device for two weeks in hopes that it will mysteriously start working? 

Moderator edit: format

[MariamV]

@MkUltra thanks for stopping by! Please note that the "Accept as Solution" button will only appear to the original author. If you did not create the topic, you will not be able to mark a post in that thread as a solution. For more info on Accepted Solutions, click here. 

Have you followed any troubleshooting steps? Do let me know! Also, I recommend troubleshooting your Bluetooth using the steps @Rich_Laue posted here. If that doesn't do it, then I suggest setting up your tracker again by following these steps.

Keep me posted with the outcome! 

[Sakhmet]

Did everything, several times.

Everyday I have to reboot my blaze.

I agree, It's a very expensive watch to spend so long with these issues.

Kind regards,

Diana Barão

[MariamV]

It's nice to hear back from you @Sakhmet! Sorry for the delay in my response; I wanted to step in to this thread and check if the syncing issues you were experiencing with your Blaze have been resolved by now? Do let me know. 

I'll be looking forward to your new comments! 

[kyla_s]

I am having the same issue. I go through the trouble shooting steps multiple times a day now. This started a month or two ago. It wasn't having any syncing issues before.

[MariamV]

@kyla_s thanks for stopping by and for troubleshooting this issue beforehand. That doesn't sound like expected behavior. 

Check out this article for further troubleshooting steps. Hope this helps!

Keep me posted. 

[Sakhmet]

Hi,

I have received a replacement!

Kind regards,

Diana Barão

[MariamV]

Awesome news, @Sakhmet! Thanks for sharing this with us.  To set up your replacement Blaze using the Fitbit app do the following:

1. From the Fitbit app dashboard, tap or click the Account icon
2. Tap Set Up a Device.
3. Choose your Blaze and follow the on-screen instructions to continue.

Hope this helps. Keep me posted!