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Blaze not holding a charge

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‎12-21-2019 06:50

‎12-21-2019 06:50

My Fitbit blaze charge is lasting less than 3 hours and I’ve noticed a red line at the top and on the right hand side of the face, not sure if this is related but charge depletion so annoying

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Accepted Solutions

‎12-27-2019 04:26

In response to MarreFitbit

‎12-27-2019 04:26

Hi, thanks for your reply.

I did contact the support team but I wouldn’t say they helped. The scripted answers were of no use and it was recognised that the battery is not holding a charge. This is from a unit that wasn’t used until Christmas 2017 . The offer of a discount on another Fitbit is laughable when battery charge problems seems to be a recurring theme in the community forum.

i asked for an address to state a formal complaint but was fobbed off by customer support. Clearly by my tone I am one very dissatisfied customer as I had contacted customer support prior to the expiry of my warranty because of issues with the battery charging which then got progressively worse and now the charge lasts just over 3 hours but when plugged in to recharge it immediately shows approximately 50%

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2 REPLIES 2

‎12-22-2019 06:18

‎12-22-2019 06:18

Hi there @Laughinboi, welcome to the Community Forums. Thanks for the details provided about your Blaze's battery behavior. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to hep you in the meantime. 

Maria | Community Moderator, Fitbit


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Best Answer
0 Votes

‎12-27-2019 04:26

In response to MarreFitbit

‎12-27-2019 04:26

Hi, thanks for your reply.

I did contact the support team but I wouldn’t say they helped. The scripted answers were of no use and it was recognised that the battery is not holding a charge. This is from a unit that wasn’t used until Christmas 2017 . The offer of a discount on another Fitbit is laughable when battery charge problems seems to be a recurring theme in the community forum.

i asked for an address to state a formal complaint but was fobbed off by customer support. Clearly by my tone I am one very dissatisfied customer as I had contacted customer support prior to the expiry of my warranty because of issues with the battery charging which then got progressively worse and now the charge lasts just over 3 hours but when plugged in to recharge it immediately shows approximately 50%

Best Answer
0 Votes