Blaze not responding

[shalew]

I purchased my blaze a little more than a year ago this would be my second fitbit and now it's not working. I can tap the screen to turn it on but if I swipe right and select anything that is where it gets stuck I can't back out from the screen. None of the buttons are working properly at this point. I have to put the fitbit on the charger to get back to the main screen.

Things that I have tried is

1. I tried holding the left back button along with the bottom right button and the only things that happens is the screen times out and goes black. I have yet to see the logo pop up on the screen.
2. After putting the watch on the charger I was able to swipe right to settings and shut the fitbit down. I got the fitbit to turn back on using one of the buttons on the right but the problems continued as before.
3. I have tried seeing if there was any dust or particles around the buttons by using a toothpick.

After reading I saw where someone said there is no repair to these problems on the fitbit devices is that true?

[MarreFitbit]

Hi there @shalew, welcome to the Community Forums. I'm sorry for the late response. Thank you so much for taking the time to troubleshoot your Blaze prior to contacting us. 

In regards to your inquiry, please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using our Warranty Policy, which is set into providing as much coverage as we can.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.