06-28-2018
13:50
- last edited on
07-01-2018
09:48
by
AlejandraFitbit
06-28-2018
13:50
- last edited on
07-01-2018
09:48
by
AlejandraFitbit
In the last week my 4 month old Blaze has plummeted from holding it's charge for the best part of 5 days to draining completely flat again within 4 hours!
Moderator edit: subject for clarity
06-28-2018 20:06
06-28-2018 20:06
I am having the same exact issue. Let me know if you find out what is needed to get a repaired/replaced.
06-28-2018 22:28
06-28-2018 22:28
Mine has suddenly started to drain fast as well. It use to need to be charged every 5 days or so now it's every day.
06-28-2018 23:01
06-28-2018 23:01
I contacted Fitbit support via the support phone number and they are having me do a battery drain test. They send you directions on what to do via email then they monitor it with you. If they find it defective in the next few days they will tell me what the next steps are. I hope this helps.
06-29-2018 01:18
06-29-2018 01:18
06-29-2018 02:33
06-29-2018 02:33
My Fitbit Blaze battery has suddenly plummeted as well. Cannot believe that the battery can't be replaced. Had I known when I bought the devise would not have done so.
06-30-2018 10:53
06-30-2018 10:53
07-01-2018 09:50
07-01-2018 09:50
Hello everyone!
I am sorry to hear about the battery issue you are experiencing. I was able to see here that some of you will be receiving a replacement, that's great. In the help article How do I set up my Fitbit device?, you will be able to see the instructions to pair the new device.
Now for the ones that keep having issues, I recommend taking a look at this post and follow the instructions provide there.
Let me know the outcome.