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Blaze not holding charge

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‎01-06-2019 18:04

‎01-06-2019 18:04

Hello my Fitbit blaze which turned a year old in July is no longer able to hold a charge. I’ve tried turning it off and on, resting it.  I’ve tried reloading it through Fitbit, I’ve left it charging for longer periods-everything I could find in the Help support. I’ve cleaned contacts, etc.  What are my options?  Can the battery be changed?

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‎01-06-2019 20:41

‎01-06-2019 20:41

The battery can not be changed

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

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Wendy | CA | Moto G6 Android

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‎01-07-2019 00:00

‎01-07-2019 00:00

Mine wasn’t holding a charge either. I contacted customer service as it was only 9month old. I was advised to reduce screen brightness, turn Bluetooth and auto sync off and deliberately connect my phone to my Fitbit when I wanted to sync data. It has increased battery life by roughly 50% as was only lasting a day and a half before. 

Hope this helps. 

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