Blaze not receiving text notifications

[texperez]

My Fitbit Blaze doesn't receive text message notifications! I get notifications when the phone rings, or when I have an exercise alert, but I just can't seem to get text messages.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @texperez.

If you are having issues with your text notifications, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

Let me know the outcome. 

[texperez]

Thank you!  I had already tried all that, but did it again anyway and I'm still not getting just text notifications.  I get notifications for when my phone is ringing, and even a message that I have a voicemail, but no text notifications.  Thank you anyway!

[AlejandraFitbit]

Thanks for the update @texperez and for letting us know about the issue you are experiencing with your text notifications.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[Amaryte]

Hi!

I am having the exact issue with my Fitbit Blaze.  I, too, have followed all the troubleshoot steps, and nothing has worked.  Is there an estimated time on when this issue would be resolved? Or could this be a sign of a defective device?  Thank you in advance!

---

[AlejandraFitbit]

Welcome to the Community @Amaryte. Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies.

Let me know if you need anything else.