Blaze not receiving texts notifications (iPhone 7)

[V4short]

My Blaze hasn’t been notifying me of text messages in the last week or so. Phone call notifications still work, but not text. Not sure what other app notifications I’m missing if any, but after running all of the troubleshooting options on this forum and working with the live chat support folks, still no fix.

Moderator edit: subject for clarity

[V4short]

I’ve been experiencing the same with my blaze. I get phone call notifications on the watch but not texts. I’m thinking it started after the Fitbit app update on 31 Jan so hoeing for another update to work this bug out. I tried all the troubleshooting options on the forum and also contacted them via the live chat feature. Fantastic customer Service but they didn’t have a fix for me. Just created a ticket to track my case with their engineering team. 

[Rich_Laue]

A couple things to check. 

Swipe down on the Blaze clock Face and make sure notifications are turned on. 

Check the settings in the app and the phones notification center? 

Has the app paired the tracker to the phone yet? 

[V4short]

Yes I checked all of those things myself. And then again with the Fitbit support team via the live chat. Restarted both, paired it, checked notifications etc. 

[AlejandraFitbit]

It's great to welcome you @V4short, thanks for troubleshooting this by yourself and @Rich_Laue for stopping by.

If your Blaze isn't receiving texts, I recommend taking a look at the How do I get notifications from my phone on my Fitbit device? article. Also, please check that your notifications settings are correctly configured on your phone for the following apps:

1. The Fitbit App
2. Phone
3. Messages (text)
4. Calendar 
5. 3rd Party Apps

If this issue persists, provide me with a screenshot of your notifications settings for the messages app. You can attach images by following the instructions provided in this post.

Hope to hear from you soon. 

[Kellymolly88]

I am having the same problem with my iPhone 7. I have done everything. All my notifications are on. I’ve re-paired it. Deleted the Fitbit app. Turned everything off and on. Still no notifications on my blaze. I’m at a loss on how to fix the fact that I get call notifications but no texts. 

[V4short]

Below is the solution that ended up fixing my issue. The above was the solution that fixed my issue. Hope it helps.

[Kellymolly88]

Thank you so much for responding.  But my show in history IS on. I’ve turned it off. Restarted the phone.  I un paired and repaired my Fitbit with notifications off. I think I need to call customer service.  I’ve done everything I can think of. This is so frustrating. But thank you for trying to help.  

[RAB1]

I am having the same problem. I have also tried everything. Very sad. I love my fit bit but this would stop my from getting a new one in the future. 

[Kellymolly88]

I agree. I should have just gone with an Apple Watch.

Sent from my iPhone

[AlejandraFitbit]

Hey everyone!

I hope you are doing fine, thanks for all the information provided. If you are having issues with your notifications, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

Let me know how it goes. 

[ToodyS]

Hi,

I am having issues with getting notifications on my fitbit blaze. This started when I did the new software update on my iphone 7. I have following the steps on the help guide but have been unsuccessful. please can someone help me with this issue?