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Blaze not responding after getting wet

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‎08-23-2017 08:54 - last edited on ‎08-24-2017 05:16 by Moderator Alum

‎08-23-2017 08:54 - last edited on ‎08-24-2017 05:16 by Moderator Alum

My Blaze got wet and would not charge. Now it is totally dead/unresponsive. It is supposed to be water resistant to 25 feet. I've tried all kinds of different drying and charging options. How do I get a refund or replacement?

 

Thanks.

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-23-2017 09:06

‎08-23-2017 09:06

Hi, @bgriffith, the Fitbit Blaze is definitely not water resistant to 25 feet, and nowhere in the specs does it say that it is!  The specs state that it is "sweat, rain and splash proof" but that you should remove it to take a shower,

 

If you have tried drying methods (inc putting it in a bag of rice for a couple of days) your best bet is to get in touch with Fitbit Customer Support on contact.fitbit.com and see what they say.  

 

Good luck, amd welcome to the Community!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-23-2017 11:32

In response to Julia_G

‎08-23-2017 11:32

Thank you for your reply Julia.

 

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‎08-24-2017 05:18

In response to bgriffith

‎08-24-2017 05:18

A warm welcome to the Forums @bgriffith and @Julia_G thanks for stopping by.

 

As mentioned by our friend, Fitbit Blaze is not waterproof. For more information about this, please check the Can I swim or shower with my tracker? article. Also, I would like to know if you have followed her recommendation and get in touch with our support team?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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