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Blaze not responding

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‎06-27-2019 01:33 - last edited on ‎07-04-2019 11:28 by Moderator Alum

‎06-27-2019 01:33 - last edited on ‎07-04-2019 11:28 by Moderator Alum

Blaze not responding despite carrying out all steps given in previous replies to others

 

1. The battery is empty and unable to charge.
2. The green light is not being emmited.
3. The port has been changed to no effect.
4. HR switched off and restarted but unable to sync as battery empty sign is displayed.

 

 

Moderator edit: format

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‎07-04-2019 11:33 - edited ‎07-04-2019 11:46

‎07-04-2019 11:33 - edited ‎07-04-2019 11:46

Hello @drsanjeev, thank you for sharing all this information and confirming that you already tried the restart procedure and other troubleshooting steps.  Sorry for the late reply. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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