help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My screen has turned black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2019 20:19 - last edited on ‎07-04-2019 10:48 by Moderator Alum

‎06-21-2019 20:19 - last edited on ‎07-04-2019 10:48 by Moderator Alum

Everything seems to be working properly, but my screen has turned black.

 

My tracker is still sending information to my phone, it still vibrates, and appears to be working normally other than my screen being totally black. I have tried resetting the device by holding the left and bottom right buttons. When I do this the tracker vibrates and the back sensor lights up, but the screen never displays any information. 

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎07-04-2019 10:52 - edited ‎07-04-2019 10:53

‎07-04-2019 10:52 - edited ‎07-04-2019 10:53

Hello @LMCorle, welcome to the Community forums. 

 

Thank you for all the details that you've provided about the display that has turned black and confirming that you already tried the restart procedure. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes