Blaze not saving workout

[Orenda]

I started biking to the office today, almost 5km. And the Fitbit recorded NOTHING 😞

Is there a way to fix that and also, to manually add the workout?

[Rich_Laue]

What option did you use to record your biking? 

Did you let the tracker auto detect or used the Bike Function? 

Are you saying that there is no record or just no miles? 

I am assuming that you have all ready synced, how long ago does the app say was the last sync? 

Have you checked at www.fitbit.com/activities

Keep us updated. 

[Orenda]

What option did you use to record your biking? 

- I used the Workout option on the blaze and selected Biking. When I checked it a little after half the way it was giving me the time as nothing so I figured it had already saved that data, I selected the same option again and went on with the rest of the route. When I got to work the blaze synched and nothing. Its only showing me 0.63 km (I must have done at least 3.5/4). When I go into the Exceicuse option on the app it only shows only a walk of yesterday.

Did you let the tracker auto detect or used the Bike Function? 

- I selected Biking on the Workouts option.

Are you saying that there is no record or just no miles? 

- Neither.

I am assuming that you have all ready synced, how long ago does the app say was the last sync? 

- You assume correctly, I just did it again just now just in case and its all the same.

Have you checked at www.fitbit.com/activities

- Nothing about it on the website either.