Blaze not sycing or getting notifications

[Daygonz]

Woke up this mornig and my Blaze is not syncying and getting notifications.  Not sure what’s going up. Someone else facing the same?

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Daygonz. Good to see you around! 🙂

I'm sorry you're having problems with your Blaze not syncing. Not getting notifications would be a consequence of your tracker not syncing, so they both go by the hand.

I would probably recommend restarting your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. You could also try to restart your phone or at least turn off the Bluetooth and turn it back on.

If none of that works, also try removing the Blaze from the Bluetooth settings and add it again. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device".

After that, you could try to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!

[mwarcuri]

Yeah I get this same problems about every month sometimes as short as 3 weeks. I should not have to do an hour worth of troubleshooting to get my 200 dollar watch to work correctly. Fitbit screwed over every single person that bought a Blaze and they know it and they don't care!

Moderator edit: Word choice

[Daygonz]

Hi, I solved the issue just deleting the app and reinstalling it.

[FerdinandFitbit]

Hi there @mwarcuri. Good to see you in the Forums!

I'm sorry you're also having problems with this. I would suggest following the suggestions I offered above in the order I suggested them and see if this makes a more lasting fix.

If you're still having problems after that, let me know and I'll be happy to provide further assistance.

@Daygonz, I'm glad to hear that this worked for you! Let me know if you need anything else!

[mwarcuri]

After you have deleted and re-installed the app 8 or 9 times in 2 months because EVERY time the make any change at all it stops working with your blaze you will get tired of it. I should not have to re-do everything each time a small change id made. FITBIT is a giant waste of time and money and do not give one care to the customer. 

[FerdinandFitbit]

Thanks for getting back @mwarcuri!

Now, I'd like to know... what type of phone are you specifically using for syncing? Sometimes syncing issues are due to phones not being compatible. You can check your phone's compatibility here.

[mwarcuri]

So now it's the phone? Why did it work for 2.5 months? Then suddenly stop working. Since the first 2 or 3 months and the app started getting updated I have to uninstall and reinstall the app. It will sync right up and then about 2 weeks later... Guess what I am doing? This is not a phone issue!!! Fitbit is refusing to fix an issue with a product that everyone is complaining about! For the record the phone is an Alcatel PluseMIX running on Android 7 and as I have said here worked fine and then stopped. This phone has no issue working with anything else that I own and this Blaze piece of crap won't even connect to my wifes iPhone 7 or my friends brand new Samsung 8

Again this is a Fitbit Blaze issue not a phone issue!

Moderator edit: Word choice and format

[FerdinandFitbit]

Thanks for getting back @mwarcuri!

Thanks for letting me know what phone you're using. Upon checking the list of compatible devices, it seems that your phone is not compatible.

Now, let me explain... When it comes to devices compatibility, keep in mind that the two devices that are for sure not compatible at the moment are the Huawei P9 Lite and the Huawei P8 Lite.

For all other devices, if they're not on the list of compatible devices, you might be able to sync with them as you've been able to for the last 2.5 months with your Alcatel PluseMIX, but we don't guarantee that the functionality will be optimum as we are still testing on these phone models and due to the large number of Android and Windows devices, our team has not yet tested all of them.

It's know that it may work on non officially compatible devices but, since these devices have not been tested, most of the times an OS update on the phone will make them not to sync with the Fitbit trackers as they did before.

Please note that it's not that I'm trying to blame your phone or you directly for your tracker not working, I'm just stating the technical reasons why it would not be working which makes sense after explaining how phone's compatibility work.

Now, on the iPhone 7 and Samsung 8 phones, have you tried the troubleshooting steps provided above?

If you have more questions, let me know!

[mwarcuri]

Yes I have tried them and I don't need a lesson on how phones work! I find it crazy that the compatibility list is so short! ALL of your competitors show their products to work with Android not just certain phones... The phone I am using has not had an OS update to break anything and it has the up to date bluetooth and wifi protocols. I have done the trouble shooting on the other phones and I will assume that the other thousands of people complaining about this same issue have as well. I really don't appreciate being talked to like I am an idiot and I certainly do NOT appreciate having my last post edited because you didn't like me saying something about a legal action... AGAIN I stand by my statement that you people ripped me and a few thousand others off. I also again stand by my statement that this is a FITBIT BLAZE issue not a phone issue.

[cbaird]

Hi, I recently got a samsung galaxy 9+ and I'm not getting notifications nor its staying synced. Can you help out. Does the blaze software need to be updated? If so I don't see where I can update it.