Losing steps!

[Cara523]

I hit my 10,000 steps then about 30 minutes to an hour later, it showed that I only walked 8 thousand and some steps. I walked again to get it to 10,000. Made it and then BAM! Its now back to 8190 steps.

what is happening?

[Cara523]

Happened again today. I hit 10,000 steps about 45 minutes ago. It registered and then BAM! Its now at 9,326 steps on the Fitbit and on the dashboard. So frustrating. I have my goal set at 15,000. Please...anyone...anyone know what I need to do to fix this? Why does it take away steps after I hit 10,000?

[SunsetRunner]

Omg! This is happening to me too! I do the work week hustle challenge and I had 12,000 steps yesterday and I'm at 11,986 so far today yet it's saying I've only gone 11,097 since Sunday at 9pm. Yet if you look at my daily dashboard for yesterday and today it says otherwise

[Tennis2day]

I have had the same problem since early last week. My fitbit app says I got 11,000 steps yesterday and 14,000 steps today, but the workweek challenge only says I only have 22,000 steps. I’ve tried taking the app off my phone and re-installing it, restarting my phone, restarting my blaze, and am getting no change.

[Cara523]

so frustrated. I just hit 10,918 steps and BAM! It now says 6614 steps.

I need to find my old fitbit- it never had this issue and worked well. I just thought upgrading would be better. nope. thanks for letting me know though, that I am not the only one with this issue.

[Tennis2day]

Hopefully they will fix this. My Blaze worked perfect. Then just these last two weeks it has been screwy. I think it is a software issue and not the Blaze. Lots of people are having this problem recently. I will be disappointed and switch trackers if they don’t fix it.