Blaze not syncing AGAIN

[Unhappy60]

My Blaze stopped syncing again.  I purchased one just over a year ago, it stopped syncing, I received a "refurb capsule" last August and this one is also not syncing.

The last sync was before the latest Android App update to version 2.68 on March 20.  The Blaze is up to date as well.  After following all the trouble shooting tips on the forum and website, it still did not sync.  

My last attempt was to remove the Blaze from the App and then try to set it up as a new devise.  The App finds the Blaze but cannot connect. I have tried it several times and followed the suggested fixes, but it is not connecting to the App.

I hope someone has a suggestion.  My frustration level with the product is getting very high.  

[SunsetRunner]

I have found that when I have syncing issues if I leave it on the charger it eventually syncs. Try setting it up again while it is on the charger.

[FerdinandFitbit]

Welcome to the Community Forums @Unhappy60! 🙂

I'm sorry to hear that your Blaze is not syncing to your phone. I'd like to know if you've made sure that your phone is a compatible device. Which phone are you using?

I think this is the most important thing to verify because if it is in the list of compatible devices, it should be syncing without a problem. Also, you can try following @SunsetRunner's suggestion and let us know how it goes!

I'll be looking forward for your reply!

[Unhappy60]

I followed Patruns suggestion. The Blaze is fully charged. I tried to connect it both on and off the charger several times. It is not connecting.

I have a Samsung Galaxy 7 with the latest software. The Blaze did sync to it until recently.

[Unhappy60]

I have not seen any other suggestions to fix the syncing on my phone.  How do I contact Fitbit to get a new one?  (Without having to sign up for a twitter account?)