Blaze not syncing after treadmill workout

[Czbarron90]

After I complete my treadmill workout and select done on the watch, when I sync my phone the data is gone as if I never started it.  I have done all updates and resets.  Any suggestions?

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @Czbarron90. Are you selecting the activity directly from the tracker, are you manually logging it or doing both? Could you please provide me with a screenshot of the information you are seeing? Now, if the issue is directly with syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. 

Hope to hear from you soon. 

[Czbarron90]

Hello! Yes, I am selecting the activity directly from the tracker. After I finish and syncing is complete in the app everything is gone. 

Having trouble getting the screenshot to paste.

[AlejandraFitbit]

Thanks for the update @Czbarron90. Have you tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

After this process, test your device.

Hope to hear from you soon. 

[Czbarron90]

That did the trick! Thank you!

[AlejandraFitbit]

You are welcome @Czbarron90, I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in posting it.

Keep the stepping up!