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Blaze not syncing exercise data, active minutes, and scrambling sleep data

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‎01-30-2017 12:14

‎01-30-2017 12:14

My Blaze is not syncing all of my data! I have contacted customer service twice and no one knows what else to do beyond the regular troubleshooting procedures. Please help!

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2 REPLIES 2

‎01-30-2017 14:12

‎01-30-2017 14:12

I'm having similar problems.  Mine isn't tracking my sleep accurately.  It misses flights of stairs.  It lists some excercise as "outdoor bicycle" when I don't even have a bicycle.  It doesn't count all steps.

 

All that might work for me except the big reason I got one was to track heart rate while exercising.  Mine seemed to work at first (I've had it about a month) but last night on the treadmill I could hardly get it to track my heart rate.  I tried tightening the band, repositioning the Blaze and the heart rate display was intermittent.  I haven't worn it swimming or in the shower.

 

I'm not sure I'm likeing it much at this point.

Best Answer

‎01-30-2017 20:23

In response to Grumulkin

‎01-30-2017 20:23

Same here it's been about two days and my  watch is recording, but it doesn't transfer to my phone. I've reset the watch, the phone, try to update firmware with no love. 

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