Blaze not syncing, not updating

[Joy3349]

I have tried all the advice posted both here and on the FITBIT site. My tracker will no longer sync with my phone nor will it allow the updates to firmware. I have tried uninstalling the app, turning the tracker on and off, turning bluetooth on and off, etc. 

Can someone please let me know what to do? 

[TimAU86]

Mine is the same. Often the app will not be able to locate the device, and even when it can, it still won't sync. I have tried restarting my Blaze, and also uninstalling and reinstalling the app (Android)

[Rulloette]

I went to the settings page on the blaze (last page) I shut it down and the turned it back on then it updated.

[TimAU86]

Yes I've tried that, still nothing

[BonnieG0813]

I am having the same issue. I have tried everything and emailed support last night but have not heard back yet.

[TimAU86]

Mine has been like this for two weeks now...and now that it's not syncing, the clock time is becoming increasingly out of sync (currently 5 minutes slow)

[Lordgrimm01]

Having same problem I have a Samsung Galaxy S7....so it is a supported phone. 

[Walkerinak]

Started this afternoon. Battery was running low... I recharged the battery and now my blaze does not track my step activity. I have removed and added the blaze device on my iphone to no avail. It is interesting that it all happened this afternoon... When I was walking...the time was not accurate, it was not recording my steps and battery was low. I recharged the battery and synced the tracker but it would not update the step count... Now it does not count any steps

[Amandarunner]

Same here and I've tried everything. It is so annoying! 

[JohnM66]

same problem here for well over a week now - completely worthless at the moment - time off by over an hour, won't sync and registering nothing....

[JohnM66]

correction - time is off by 25 hours - and the phone app and web portal both say my device was just synced 1/2 hour ago - but no sync occurred - can SOMEONE from Fitbit please get on here and help us fix this - and DON'T point us as the standard "how to fix syncing problems" FAQ - we've tried ALL of that and it's NOT WORKING!!!!!

[Jmira002]

I'm having same issues with Blaze.  I updated phone, Galaxy Note 4, and haven't been able to sync since yesterday.  I've done everything and tried to reach support to no avail.  

[joyfuldi]

I have tried several of the suggested resolutions and still my fitblaze will not sync.  What are my options?

[KieBeau]

Mine is doing exactly the same thing. Rang support and they've sent me a new blaze and even that isnt syncing to my phone since latest app update. Fitbit is completely useless without this app. Sort this out asap!!!!