Blaze not syncing properly

[angiraffe]

I have been a member of the Fitbit community for years now. I had a Flex when they first came out and then a Charge and a Charge HR after that.

I typically went back and forth between the Flex and the HR depending on the activity and which was fully charged. However, when my HR died, I let a Fitbit team member convince me the Blaze was the way to go. I have regretted that decision since day 1. My Blaze never synced properly from the get go and the first one I had died while on a run. I have been on the phone with customer service more times than I care to think about and always end up disappointed. 

Currently, my Blaze has not synced in three days. Every time I contact customer service, I waste at least a half hour and each time they say the problem is fixed because after troubleshooting it eventually syncs. However, I am back to square one almost daily, meaning that I have to toggle, uninstall, restart, turn Bluetooth, always connected, all-day sync until it will finally sync. I am very unhappy with the Blaze and the customer service I have received regarding the Blaze.

The problem is not "fixed" if I have to repeat the "fix" on a daily basis.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @angiraffe and thanks for troubleshooting this by yourself.

I would like to know if you have take a look at our list of compatible mobile devices to check if your phone is listed. Keep in mind that your devices needs to be compatible in order to successfully connect with your Blaze. If you haven't take a look at the Having trouble syncing? post, I recommend doing this and follow the instructions provided there.

See you later.