Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[so8sk]

Also, "always connected" is also turned on.

[Jennaay71]

Mine is doing the exact same thing! As well as today when using the "weights" feature I could not for the life of me get the thing to pause and then finish. Super frustrating!

[SunsetRunner]

Mine stops syncing because it constantly looses the Bluetooth connection. Then when I try to repair the blaze with the phone, it cannot find the blaze. This is getting frustrating since it's now happening on a daily basis.

[Stretch74]

I am having the same issue.  I either get the message "your sync has been scheduled and will start soon" or "couldn't reach fitbit.com to sync."  This just started a few days ago.  Very frustrating!

[AdamMSC]

Hard reset the watch by holding the left button and the bottom right for a few seconds until it flashes and turns off. Try bluetooth after that. If that doesn't work, turn the bluetooth off on your phone and then reconnect it to the Blaze.

[Rich_Laue]

@SunsetRunner can't reach Fitbit.com is not with a problem with comunication with the tracker. It was found in the past that logging off/on can fix this. If this doesnt work, then go to the phane settings / applications / Fitbit and clear data. You will need to log in after this.

[Silvia69]

I'm having the EXACT same problem. The only thing that helps occasionally is to delete the Blaze from the app and then add it again. Initially, the device isn't found but after several tries and a hard reset of the Blaze, it's back.

Even worse is the Windows 10 app. It doesn't sync with the Blaze at all. I also have a Flex, and no issues there with either the Android or the Win10 app. But the syncing Blaze is a headache.

[SunriseRunner41]

Your phone's WiFi and Bluetooth are fighting each other. Fitbit is using Bluetooth Low Energy as their protocol and that is on the same frequency as the WiFi. For some reason to sync, it seems that the Blaze needs access to both the WiFi and the Bluetooth and with them both trying to get their signal, it's making the syncs more difficult than necessary.

I've turned off the Bluetooth on my phone and I sync through my tablet. It's not always the smoothest, but it's been more successful than what was going on with my phone.

Fitbit will need to make an adjustment to how often the app is searching for beacons to resolve this problem.

[Ame-san]

Ugh!! I'm having this problem too - has this been solved yet??

[mmitola]

Turning off and on Bluetooth and Wifi worked for me!

[chrisausdav]

Same issue, no problem with my HR. it will always day last sync was yesterday. This is frustrating for all the money I paid into fitbit.

[Liswest]

Same problem here too it takes about half an hour and says 'looking' for about half an hour which is pretty annoying. I've had a fit bit flex a fit bit one a fit but surge HR and now this. I remain loyal to fit bit but this may be the last I get as it is so annoying!

[MikeD.]

Yes, I have the same problem. I am really very disappointed by the lack of sync- I have to keep either restarting my phone or the blaze. I'm returning it and going back to the lower end model. Rubbish and frustrating.

[Corvettekid]

After working OK for a week or more, last few days I have to keep re-starting the Galaxy S4 to get it to synch.

Solution?

Moderator edit: format

[ErickFitbit]

@so8sk @Jennaay71 @SunsetRunner @Stretch74 @Ame-san @chrisausdav @Liswest @MikeD. Since it's been a while since you last posted in this thread, I wanted to confirm if you were ever able to get your Android device to sync again? If it's been resolved, did @AdamMSC @SunriseRunner41 suggestions resolve it? Or was it something different that you did?

Also, have you tried all the troubleshooting tips here?

@Silvia69 If you're trying to sync with multiple mobile devices you may need to try out the troubleshooting tips in this help article specific to that issue.

@mmitola Thanks for the update and sharing that @SunriseRunner41's suggestion resolved the issue for you.

@Corvettekid Try the troubleshooting steps here. That should help get you back on track.

[so8sk]

No, my Blaze did not miracously just start syncing.  This issue remains unresolved.  I have done all of the troubleshooting, etc.  The Blaze does not auto sync with my App.  Unlike every other Fitbit I have owned (Charge, Charge HR, Surge), the only way to get Blaze to sync is to manually force a sync.  All of my other Fitbits periodically sync automatically every hour without a force sync.  The Blaze will not do this.  It sucks to have to force a sync every time I want to see my stats.  I hate it.  Will be switching to the new Garmin when it comes out this weekend.

[ReeseGrace]

Mine wont Sync at all, Manually or otherwise!  I wish I could figure out how to do a hard reset. 

[Corvettekid]

"@Corvettekid Try the troubleshooting steps here. That should help get you back on track."

I did, Eric.....after a few days of working without having to do it I needed to synch to do the update and the button thing did NOT work.

I restarted my Galaxy S4...after the 2nd restart....it synched immediately and I could do the update.

Is it the App ?  The Phone ?  The Fitbit ?

Moderator edit: format

[D4ni3l]

Same experience on my end. Yesterday everything worked fine today I get messages like Sync to fitbit.com not possible or Bluetooth is deactivate when it is not... Calls and messages are not forward es to my Blaze.

Deleting Blaze via App and readding it solved it yesterday for me. But I do not want to do this on a daily Basis just to get the Blaze working...