Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[Jojo0070]

Hi. I was having the issue all the time; and haven't one issue since.

I switch wifi off and switch data on. You switch Bluetooth on too.

I think the frequency used for the wifi and the Bluetooth have a clash
going on, so I just stop using wifi; and make sure it's switched off.

Hope this helps you.

[Jojo0070]

Hi. I was having the issue all the time; and haven't one issue since.

I switch wifi off and switch data on. You switch Bluetooth on too.

I think the frequency used for the wifi and the Bluetooth have a clash
going on, so I just stop using wifi; and make sure it's switched off.

Hope this helps you.

[Rich_Laue]

@Jojo0070 you dont mention the phone, yes yhis is a very big part of the sync process.

Bluetooth and wifi are close in frequency,  and in most Android phones they share the same antenna. It usually works fine for syncing, not always. There have however been more reports if not being able to update firmware through wifi, cellular works fine.

[Snappy6]

rajivsurya I have gotten to the point where I just restart my phone each time I am having difficulty syncing. I do not want to turn off wifi like others have suggested, so that is just my personal solution. The Blaze still keeps track of my activities either way.

[swavet22]

Having same issue. No matter what i do i can't get it to synch. Paid to much for this to be acting this way. 

[Broundtree]

Sent from my iPhone

[Broundtree]

Sent from my iPhone

[KLBO]

For me, the issue remained unresolved despite all suggestions from Fitbit community and customer service. Fitbit had to send me a new tracker. Replacement works beautifully.

Sent from my iPhone

[GypsySyx]

Are you serious? Why the flip is this so hard? Having the same exact problem. Can't connect on S5 or on laptop. This is a $250 piece of junk that won't even work as a WATCH. 

[KLBO]

Check later posts on this topic. Most have been resolved through following a series of steps. Contact Fitbit Support for further troubleshooting. This issue has something to do with updates.

Sent from my iPad

[Jojo0070]

You on Android?

If so, I was constantly having a problem syncing - tried everything that
everyone posted and still had the problem. This has worked for me; so
simple yet I've have not had one single problem since...

Just dont use wifi; turn it off and switch data on instead.
Turn on bluetooth and open up the fitbit app.

It's something to do with clash of Bluetooth and wifi frequency and this
resolved it for me.

Hope this helps you as I know how frustrating it is.

Jo

[favo]

My Blaze is also crap. I cannot link it to the computer or mobile app and it has to do with the Bluetooth. The watch is not even showing the correct time now that I am in Europe - I wish I could return this crap but to Fitbit

[SunsetRunner]

My Blaze has totally stopped syncing since January 18th. I have done all Resets and uninstalling and reinstalling .....totally frustrated.... Need some help to get this fixed!!!

[CKC1]

I had to reconnect the Blaze unit by going into my account and adding another device...entered the 4 digit code...and it strated to sync again...

[Broundtree]

Sent from my iPhone

[ldctaylor]

My blaze has stopped synching to the phone as of this week.  No matter how many times I reset and reboot the phone it will not work.  My fitbit clock has been off by hours for a week now. Useless in this setting.  Did anyone find an answer?

[CharlieG60]

I have the same issue. No syncing. I have tried with  Wifi on and off, have cleared data in the app, reinstalled the app, logged off the website and back on, removed the blaze from BT and then re-added, have done multiple hard resets on the blaze.... no luck.

Very frustrating.... to say the least!  I have not contacted support yet... since I am at work.... but since this appears to be a KNOWN issues, hopefully it will be corrected soon?

Charlie

[CharlieG60]

Ok.. redid everything from scratch, disconnected blaze from my account and re-added... reinstalled app, did everything I can think of.. and the Blaze will not sync reliably. "Sync error, please try again". I am about ready to throw the **ahem** thing away.... 

[DeeniceB]

Thanks 🙏🏽 

[Happy-go-lucky]

My Blaze has not updated to the app since 7 pm last night.  I have tried numerous things throughout the day including uninstalling and reinstalling the app. Help!