Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[hblori]

how did you get a replacement.  My fitbit blaze worked for less than 6 months.  Has been sitting for more than 2 months.  What good is it when it won't even give me the correct time.

[kbcurtin]

I was able to get mine to sync following another users suggestions.

[slartis]

Mine is doing the exact same thing, the bluetooth goes on and off through out the day and its getting very irritating..

[BlackSand]

Thank you so much ... Was a great bit of help.

Turned off Wifi and the it sync'd in seconds.

Thanks Again

[KIT2436]

My battery died a couple of months ago, I stopped wearing the fitbit but want to use it again... It's stuck on the wrong day/time and now will not sync to my iphone - i tried reseting it, unconnecting from bluetooth then connecting again, deleted it from the app and then resetting up as a new device, turned off wifi... nothing is working. Anyone know how to fix it? 

[KIT2436]

i gets stuck on the verfication code page and just says "connecting to fitbit..." this has been all day...

[deanmc]

each time i charge my blaze I have trouble getting it to sync

[GeoffT]

Traveled from the West coast to the east coast - blaze would not sync to pick up the time change.

Tried the following:

Resetting the Blaze - hard reboot and shutdown - several timies

Restarting the phone

Re-adding the blaze to the app

Swapping the clock face

A combination of the above several times.

Last thing I did was log out/log back in to the app. Time still didn't change however, I could sync!  Did another sync and the time changed to the network time.

Good luck

[Rich_Laue]

As mentioned above, have you switch the timezone through the web then done a sync? 

[GeoffT]

Timezones switch, in the Fitbit app happened on its own.  I have the app set to network time sync.

Bottom line, going through a plethora of steps just to get it to do it's sync function is the biggest issue.

[BARBIE77]

Me too.  I have had every tracker up to the Blaze and it is a recurrent problem.  There are other trackers that you just charge and they keep going, but none of the Fit Bits do that. I have owned a total of 7, you think I would learn. But I keep setting up Fit Bit Challenges at work and then I have to keep using. My next Challenge will NOT include Fit Bit because I can't rely on it.

[Hammy1000RR]

I see this is a long ongoing problem. Mine just started not to sync regularly. I thought it was conflicting with my husbands Blaze but this last firmware update completely wrecked the unit. I tried all the troubleshooting tips offered by Fitbit as well as all the little "fix-its" offered by users... now, being away from my husbands unit (which works perfectly BTW)  I removed it from my phone and now it wont find it. I tried restarting my Bluetooth and Wi-Fi... It can't seem to find the Bluetooth regularly...This is a real pain. Help please!

[deanmc]

If I let my Blaze battery get low (in the red) syncing it becomes very difficult.  Takes much trying.  
Fitbit need to fix this right away.  Or much negative  results will get to the public.

[Dragonfruit]

---

@deanmc wrote:
If I let my Blaze battery get low (in the red) syncing it becomes very difficult.  Takes much trying.  
Fitbit need to fix this right away.  Or much negative  results will get to the public.

---

That might be a deliberate thing to save what battery is left. Just throw it on the charge and sync later.

[Hooligan]

I am also having these issues, instead of taking my progress I have discovered large gaps saying littreally nothing of my activity. Please fix this issue. I paid hard earned money and all I am learning is that I should of got a Garmin. 

[dellis]

My syncing issues are resolved. Now sleep tracker is not working properly. Seems like it is always something 

Sent from Yahoo Mail on Android

[sueshropshire]

Try what they said; I turned off my wifi and started over and it finally did sync.  Thank you thank you thank you!

[deanmc]

Sometimes that way will work sometimes not.

Fitbit needs to take care of the syncing problem or get out of business.

Sent from my iPhone

[Steptracker78]

I  did everything suggested and nothing worked until I restarted my cell phone.  It worked fine and I have been connected ever since.

[FBnewbie2015]

I am beyond frustrated with my Blaze. I've had it for a while (I am beyond the warranty). I LOVED it for a long time. In the last month (maybe 2?) it will not sync with my phone (Samsung Galaxy 6). I have done EVERY "troubleshooting" step that I have read about, and I have to continuously do at least 2 of them every time I want to sync. Literally EVERY time. My battery runs down regularly (I assume because it's trying to communicate with the app) so I'm having to charge it much more often then I did in the past. I have previously owned the Charge, Surge, I have a Flex 2 in addition to my blaze (for the waterproof feature), my daughter has had the charge and is currently loving the Alta. I would love to see these Blaze issues get resolved by the company without me having to test out 15 different "if this doesn't work, try this" steps to get a device to do what it should be fully capable of doing. I love the community, I love the challenges, I love that this is such a popular product among so many (Fitbit, not the blaze). I know other devices are not having these issues as I can sync my Flex 2 to the app with no issues, and in talking to others with different Fitbit models they to do not seem to be experiencing issues. I think that if this is not something that can be resolved in a timely manner Blaze owners should be allowed to exchange (at no cost) their device for another, given that this is a wide spread and device specific problem. I will begin (regretfully) to research other brands to keep my options open, in case Fitbit doesn't do anything more than continue to suggest troubleshooting options.