Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[kbcurtin]

I too am frustrated with the Blaze I love. I just had to fix mine again (2nd time since 1/1). I turned off bluetooth on my phone, and turned off the Fitbit. Turned back on my phone and Fitbit and reconnected it 😫. It worked but this should not be happening!!
My husband's 15 month old Blaze died and couldn't be fixed after many calls. They ended off offering him a new one for $149, but then decided to send him a free one with no warranty....we'll see.
I agree....there must be a better option out there!

Sent from my iPad

[Spudman1]

mine does as well and I cannot figure out how to reconnect. It appears that the Bluetooth on the Blaze has stopped functioning.

[Spudman1]

Ditto. I see several people with this same problem. Has anyone found a solution yet?

[Karen311]

I'm having the same problem, wished I just returned it the first week I bought it . what a waste of money

[Danxy]

I really don't understand why company doesn't put some effort in a new firmware to fix this problem? Users should not trying to find a solution, Fitbit should. I cannot recommend a blaze to anyone when I have so much trouble with it.

[FBnewbie2015]

The thing that is strange is that I when I contacted customer service to
see if they had any idea when a fix would be created they never did tell me
(which led me to believe they don't know), I worked with them for several
days they would check in with me at random times asking me if my problem
was fixed because they had noticed that my Blaze had synced every 15 mins
for the last however many hours as it should be, and the step count they
told me they were seeing would match what was on my Blaze, however the app
was not reflecting the information at all. I would respond and send them a
screen shot of my app, and the error. They were as helpful, professional,
and kind, as they could be with the limited resources that I believe
customer service reps have. I really do think this is an actual bluetooth
issue or some sort of app issue. For them to have known my steps tells me
something on the blaze is reporting somewhere but I was just not seeing it.
At any rate I have stopped using my Blaze, I unpaired it from my phone, and
deleted it from the app. I will check in periodically to see if anything
has changed, until then I'm using the Alta HR, hoping for the best, and
working through figuring out the best way to track workouts that I used to
start and stop right on my Blaze. I miss it, I hope that the issue is
resolved. Good luck with your situation!

[Spudman1]

I agree that this is a Bluetooth issue. The problem is that the blaze Bluetooth is not reliable. Fitbit definitely should be the ones to address this and find a solution or refund their customers.

[Dragonfruit]

---

@Spudman1 wrote:

I agree that this is a Bluetooth issue. The problem is that the blaze Bluetooth is not reliable. Fitbit definitely should be the ones to address this and find a solution or refund their customers.

---

Bluetooth is not the blame, rather Fitbit's implementation.

[BARBIE77]

Thanks. They update so often that I think that is all that it is.I just have to uninstall and start all over.Thanks for your reply.

[BARBIE77]

Thanks. They update so often that I think that is all that it is.I just have to uninstall and start all over.Thanks for your reply.

[GeoffT]

So far, the only thing that has worked for me, is removing my blaze from
the app and re-adding it. It's a time waster for sure.

[GeoffT]

So far, the only thing that has worked for me, is removing my blaze from
the app and re-adding it. It's a time waster for sure.

[Sunshine57]

I just spent 45 minutes on the phone with Fitbit. They walked me through everything possible, then gave me the line "this is an apparent issue with software. We are working to fix it." Grrrrrrr.

I have the new Galazy S8+ and a Fitbit blaze that won't communicate with each other. They have "no idea" with the fix will come out.

Not a happy camper at all.

[Danxy]

It seems that new version of Fitbit application solved the problem, I have Galaxy S8 and now it works fine. Perhaps you need to restart the phone.

Today I noticed one stupidity, application won't synchronize if there is no internet connection! I am going to trip soon where I don't think I will find free wifi, what should I do, pay for data roaming just to synchronize? Or wait until i come back home?!

[Rich_Laue]

Sorry @Danxy a successful sync only happens when the trackers data is sent to your Fitbit account up in the cloud, without being connected to the inte4net this would not be possible. 

As for while you are gone, your tracker has a 7 day memory, then after tyat 27 days of dayily totals. If you can sync in 7 days, nothing will be lost. Not knowing where your going, if you can borrow a phone, simply install fitbit, log into your account and the tracker will sync. Also any Win 10 pc will sync with the Fitbit app and the charging cable. Im sure that you will want to bring some way of charging the Blaze.

[Danxy]

Thanks, obviously this is the only way. Hopefully one of the future app version will cache data the same way Blaze do :).

[whizkid1950]

Had no problem syncing for the first two months I owned my blaze; now constant problems with no sync for the last three days.  Same phone, same settings.  Astounded that this thread is 17 months old and so many blaze owners are having the problem.  Maybe the device itself is the problem?  This is not the hallmark of a company that values it's customers. 

[alex-w]

I have been battling with this issue for months too.  Finally, I figured out the problem.  My Blaze was installed on both my iPhone and my Ipad.  This created a conflict with Bluetooth.   

I used the "Forget this device" on the iPhone and immediately Blaze showed us on the iPad.  There have been no drop outs since.  I hope this helps someone.

[SunsetRunner]

This is driving me crazy as well. I always have to restart my phone, in order for it to sync to what my

tracker has. It never does it automatically. My husband has a Fitbit Charge 2, he never has this problem. It syncs for him automatically. I am tired of going to the Fitbit Site, and never seeing it updated to what my tracker says. Very Frustrating. This is my 2nd Blaze, my first one died. But, I do not want to give up on

Fitbit because, their Customer Service is AMAZING. Plus, my battery on my tracker is only lasting 2 days.

HELP!!!!!!!!!!

[Sunshine57]

What I've ended up doing is turning the All Day Sync off. At night I turn it on for a few minutes and its sync's the days activities. Not perfect, but this is working, for now. The bonus is the battery life is extended.


Hope that helps.