Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[celiawheelia]

This only helps briefly. The hoops I have been jumping through to try to maintain connection are driving me nuts 

[celiawheelia]

I totally agree. Every other day I am having to unpair, delete the app, force shut down the tracker, reinstall the app and reconnect with the tracker. It's a joke for an expensive bit of kit. Even doing this the GPRS connection drops off during GPRS activities. I never used to have this problem

[raynedanser]

I have a compatible Galaxy S4 that won't connect. At all. I can review my information AFTER I've synced with my Windows 10 laptop, but it will not connect to my phone ever. I've done everything - uninstalled/reinstalled the app, rebooted Bluetooth, made sure the location was on in the app, turned off Wifi, held the left and lower right button on my Fitbit, blah blah blah. And YES, I am trying to connect through the app. It just DOESN'T. The only way I was able to set it up in the first place was to install the app on my laptop.

This is ridiculous. How can they legally sell a product that doesn't work properly? We should not have to jump through hoops like this to get it to work!

[celiawheelia]

I have been on Twitter and privately messaged @fitbitsupport 

if everyone with this issue does this, they will have to take notice. 

I am not sure the support people spend much time on the community boards 

[Hashem]

Fitbit products are not up to the
Mark. My blaze has syn. Problem.


Sent from my iPhone

[celiawheelia]

@FerdinandFitbit - 16 pages of thread about this issue. 16 PAGES. This is not the fault of the end user. Fitbit needs to resolve this issue. 

[Oscm]

If you are usung a ear bluetooth they will conflict, try connecting your blaze before you connect any other bluetooth devices

[celiawheelia]

Not using a Bluetooth ear piece. And to be honest, even if I was, the software should factor this, as so many people have Bluetooth headsets these days. I also turn my Wi-Fi off when using the GPRS link for running or hiking. I never had this issue with my original blaze. This has become a recent problem, last 2 months. The first 18 months I had no problems syncing

[GGreekggod]

Mine actually seems to be working lately. It's been a while since I had a
problem and know I've seen at least 3 times it has been updated. Maybe
finally fixed???

[bsmith7489]

No, not fixed 😄 I came on the boards to see if there was a trick I missed as mine is doing the same.  I've followed all Fitbit suggestions to fix and can only get Blaze to sync with my phone very intermittently.  It has only completed a sync once today.  There is no rhyme or reason to why it does finally sync, I've tried EVERYTHING.  I have had this thing less than 2 weeks, and like others have noted, I had to pair with my tablet to even set it up.  The app continues to sync my Alta (just now running out its charge, thus is still talking to the app).  I'll not keep this expensive, somewhat ugly, piece of broken technology... I had Jawbone trackers before this and really liked them, but they are absolute garbage with zero customer support or functional warranty.  I thought Fitbit was better than this, but perhaps they have decided to race Jawbone to the bottom...  VERY DISAPPOINTED and ANGRY with this as I have to spend my time to get something to work that they've known doesn't function appropriately for quite long enough.  What about it, FITBIT?!?

[Sparge]

My Blaze is doing the same thing. Got really bad after the last update. Usually I could get it to sync by turning Bluetooth off and on again, but now it won't sync no matter what I do. It clearly sees the tracker, as it is displayed in the pairing screen. My software and firmware are all the latest revisions, and I'm on a Galaxy S4 Android phone. Doesn't do me a lot of good if I can't get it to sync. This has caused me a lot of frustration and time waste, and I'm pretty frustrated with Fitbit. This has been going on for over a year now on this forum, and no one seems to be addressing the issue. I'm about done with Fitbit, and I've been a user for years. Screw this!

[Oscm]

what Ive done in order to sync and be able to control my music player from the watch is i will play a song and check and see if i can control  the music player fron my blaze and right after i then turn on my bluetooh ear unit and it has been working sweet so far, if i do it the other way around it wont work, my bluetooth unit gets on the way


Sent from my Sprint Samsung Galaxy S7 edge.

[raynedanser]

I'm not sure what's changed in the last few days, but suddenly it IS syncing from phone and laptop app. I didn't do anything different, but I'm not complaining!

[SteveB23]

I am in the same situation, This is not a cheap purchase and the support on this on going issue is so poor. I was going to purchase a few of these for my staff as a company benifit but as we have Samsung phones and it is clearly not compatible with Android I won't be doing this now.

2nd rate service from and 2nd rate company.

[celiawheelia]

My tracker does seem to be syncing again in the last 36hrs. I am going for a walk with my dog and will see if the connection to my phone on GPRS maintains too. This is my main issue

[FerdinandFitbit]

Hi everyone! Great to see you all participating in the Community Forums!

It seems that syncing has been working fine for some of you lately, so that's a good sign. Now, for those who are still having problems with it, here are a few suggestions in case you've not tried any yet.

-Try to reboot your Bluetooth on your phone.

-Try restarting your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

-If the previous two suggestions don't work, try setting up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Also, make sure that your phone is a compatible device for syncing. You can see the list of the compatible devices here. Keep in mind that if your phone is not compatible, even if it was able to sync in  the past, that doesn't guarantee that it will continue syncing.

If you've found any other way to get your tracker to sync successfully, feel free to share it here so that others can give it a try.

Thank you all for your participation and your patience with this!

[raynedanser]

Mine worked for a few days, then stopped again.

Also, please read everyone's comments on what they have tried already for trouble shooting. I, and everyone else, have already done those things you suggested multiple times.

But here's the thing. We shouldn't have to. It should sync consistently. It should not take trouble shooting every single time. This is on Fitbit to fix, not us to fiddle with every time. THEY need to be the ones to fix this. Consistently.

[celiawheelia]

I totally totally agree. Currently we, as end users, are the ones doing temporary resolves to fitbits issue. They know it's an issue, apparently they are trying to resolve it. They emailed me today, saying if I changed my tracker I would still have the same problem as the issue is with the app. I reminded them that if the problem persists, I won't have the same problem as I won't be buying another fitbit.

I have been on the shiny new ionic community boards and they are having the same issues with that tracker too! 

[Kmar13pe]

Same here and it is really annoying!!! Have to keep rebooting just to sync

[raynedanser]

They emailed me today, saying if I changed my tracker I would still have the same problem as the issue is with the app

This makes me curious if it is solely an Android issue. And then the cynical side of me wonders if they are trying to discourage Android users, which isn't going to happen. They'll only lose customers. It's a known issue, it's been going on for long enough, they need to fix it or stop selling their products.