Blaze not syncing to fitbit app

[ALCINALCIN]

Hi.  I have been trying to sync my blaze to my Fitbit app and nothing for more than a week.  It tells me it can't find a tracker.  I have tried everything.  Even unpairing my blaze and when i go to repair it back to my fitbit app it cant find it.  My blaze isnt even connected to my app now and bluetooth tells me it cant find the device.  What am i to do?  As my app is on automatically sync it is now draining my battery to the point my battery doesn't even last 1 day.  This is really frustrating.  I am using an android phone.  Please help.

[Rhysb94]

I am having the same issue. The app says I haven't synced since Sunday evening. It won't even let me unpair my device to reset it. Really frustrating so hope someone can help us

[Monica913]

me too!!!!

[Imaginebluesky]

Having exactly the same problem.  Anyone have a solution?

[Rhysb94]

Mine has now synced. I made sure my phone updated to the latest software then I uninstalled the fitbit app then downloaded it again. It kept all my data too

[GeorgeSurge]

Mine was doing the same, as of sometime Monday morning, apparently.  I force quit the app on my phone (go to settings / apps and select "fitbit" and it will give you that option).  When I reopened the app, it tried to sync to the fitbit I used to have (a charge) and couldn't find it, surprise surprise.  Was able to find the menu item to sync a different model, selected "blaze" and it took me through the whole new device menu, but everything seems to be working now, but I have no history before Monday.  Oh well.

[Imaginebluesky]

For reasons known only to the Fitbit gods, after 3 days of not being able to sync, it suddenly started syncing again.  Don't know what caused it; don't know what fixed it.  Oh well 🙂

[ALCINALCIN]

Finally after 10 days and lots of installing and uninstalling my has finally synced as well.  I had to reset my fitbit and unpair loads of times.  I have no idea why or how but fingers crossed it stays syncing.

[Chrisks]

Me too

Have unpaired and my phone can no longer find blaze 

[Newpenny2015]

Same problem, same time frame. Last sync was last Sunday night. Anybody get a response or a fix from fit bit?

[Monica913]

I called tech support. They walked me through reset

[AlvaroFitbit]

@Imaginebluesky @Chrisks @Newpenny2015 @ALCINALCIN @Monica913 Welcome! Thanks for being part of our Community! 

I will glaldy assist you with this. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[Monica913]

Thank you. Resetting it helped.