Blaze not syncing

[AussieAsh]

My Fitbit Blaze won't sync. So after reading suggestions in previous posts am up to the part where I am trying to 'Replace or add a device' to my account on Fitbit, I follow the instructions and enter the number that displays on my Blaze and then it just says 'connecting' forever and never actually connects. Please help. (using a Galaxy S7 Android version 7).

Moderator edit: subject for clarity

[AlejandraFitbit]

Great to see you here @AussieAsh.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues syncing your Blaze? If you do, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[AussieAsh]

Did not work.  I saw this auto-reply to everyone else's post that can't sync, Tried everything on the Having trouble syncing page.  I tried to explain that, but obviously still triggered the response

[BlueMoon33]

I have not been able to connect my Fitbit Blaze via bluetooth to my iOS device for about 2 weeks now. Initially I was unable to sync my activity and sleep data when I opened the app. I tried killing the app process, turning on and off bluetooth, even resetting the watch as advised. Nothing. Finally I decided to setup a new device (still forum tips). Now I am unable to connect my device!! It keeps saying error 403 after entering number on display (bluetooth working perfectly). I deleted and reinstalled fitbit app, restarted tracker, restarted phone and even updated iOS!! Still nothing! I am getting pretty frustrated as I have tried what has been proposed and tagged as "solution". The tracker is absolutely indispensable to me for health reasons. Please I need help. Thanks PS: I have the latest version of the app and latest version of iOS (11.2.5) on iPhone 5s.

[BlueMoon33]

Try using a wifi network (if that's not the case already) or a VPN (with wifi or cellular data) to enable your phone to connect after entering the 4 digit code. This method (which I am proud to say I found by myself) worked for me

[Matt_c · Accepted solution]

To add my two cents in, my blaze never worked properly from day 1 out of the box. We spent countless hours trying to get it to handshake with the phone time and time again. I spent several weeks’ troubleshooting with Fitbit support only for synchronizing to stop working within 2-5 days (and short battery life), the blaze and app were rubbish. In the end, I returned my Blaze back to my point of purchase and received a replacement. The replacement blaze has been great and so far works perfectly, fingers crossed.

I would suggest to anyone with a Fitbit device that is in warranty and experiencing any issues, follow the troubleshooting procedures. If problems persist, just request a replacement from the shop where you bought it. It is your right in most countries! Do not allow the tech team run you around with promises of scheduled software updates that coming ‘some time’. These devices are expensive and the expectation is that they are durable and must work reliably.

With that said, I shall carefully step off my soapbox.

Good luck!

[AussieAsh]

Thanks for this one Matt_c 🙂 this was the best suggestion that I've heard.  I returned to my place of purchase and complained enough for them to replace it (or at least give me store credit, which I used to purchase a different brand of fitness tracker).  Thanks for the motivation.