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Blaze not syncing

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‎07-06-2018 09:17

‎07-06-2018 09:17

My blaze is not syncing. I have tried restarting both the app and the blaze. I've deleted and reinstalled the app.what do I do?

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4 REPLIES 4

‎07-07-2018 12:44

‎07-07-2018 12:44

Welcome to the Community @Erika123456! I appreciate the troubleshoot that you've followed. Sometimes your Fitbit Blaze might not sync because it doesn't have enough battery, please confirm that you've restarted it and that you've fully charge it. 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-07-2018 19:40

In response to SilviaFitbit

‎07-07-2018 19:40

I am having an issue with my Blaze being accepted by Samsung S8. It keeps giving the message to restart Bluetooth. I've done that along with deleteting the app and reinstalling. 

 

Help please!

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‎07-07-2018 20:08

In response to SilviaFitbit

‎07-07-2018 20:08

I just did that and it is still not working!!!

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‎07-10-2018 10:02 - edited ‎07-10-2018 10:04

In response to Cmdpace

‎07-10-2018 10:02 - edited ‎07-10-2018 10:04

A warm welcome to the Community @Cmdpace! I appreciate the troubleshooting that you've tried. I've get this message in the past and the reason is because it shows you to restart your Bluetooth because, this should make your Blaze sync to your account. I would like you to confirm that you've tried this syncing procedure. 

 

Thank you for getting back @Erika123456. I've shared your post with our Customer Service, they will continue assisting you on this matter. Keep an eye on your inbox. 

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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