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Welcome to the Forums @PKBOSTON and @SteveH thanks for stopping by!
If your tracker is not syncing with your phone and it is an iOS device, I recommend following the instructions in the I can't sync my tracker - iOS app post, now if it is an Android, follow the steps provided in the I can't sync my tracker - Android App post.
I hope this helps, let me know the outcome. ![]()
Best Answer