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Blaze not syncing

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‎01-19-2017 05:41 - last edited on ‎09-04-2019 13:25 by Moderator Alum

‎01-19-2017 05:41 - last edited on ‎09-04-2019 13:25 by Moderator Alum

I have owned my Fitbit Blaze for just over 24 hours now, and aside from the initial setup I have not been able to sync my tracker to the phone app (android). Correct me if I'm wrong, but from what I've read in order to properly sync, my phones Bluetooth, WiFi and location must all be turned on. I am currently deployed overseas, and while there is WiFi on base, the speeds are necessariy comparable to speeds back in the US. In addition, my location data is turned off because of potential roaming charges. So far I have tried 4 seperate times to sync, with no luck. The longest attempt took 45 minutes before I gave up. Do really need to have all of these functions active when all I want to do is update my phone with yesterdays tracking data, when they're both communicating via Bluetooth already? Is there some way that I can set up my app to sync over Bluetooth? I really don't see myself using the website to check my stats as opposed to using the app so it would also be helpful to eliminate the need for WiFI connection to Fitbit.com in order to sync properly.

 

Any help is appreciated.

 

 

Moderator edit: format

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‎01-20-2017 03:12

‎01-20-2017 03:12

It's great to welcome you @Meskij. Yes, you need to have your bluetooth on and internet connection in order to sync your tracker. If you have the bluetooth on but no interntet, your tracker won't be able to sync. Now, if you have this problem with these two things on, I recommend following our syncing troubleshoot.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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