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Blaze not syncing

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‎02-18-2017 06:03 - last edited on ‎02-18-2017 14:42 by Fitbit Moderator

‎02-18-2017 06:03 - last edited on ‎02-18-2017 14:42 by Fitbit Moderator

Have a Blaze and iPhone 6. iPhone and Blaze sync fine, update fine (once I got to update) but now my Dashboard takes forever to update and when it does, the steps don't catch up. Example: This morning it synced a 6:43AM, steps 1700, now it synced 4 mins ago(9:03AM) steps still at 1700, should be around 4300

 

Moderator edit: Update title for clarity 

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‎02-18-2017 07:36

‎02-18-2017 07:36

   I was having a similar issue with the Android app, after the latest update. I restarted my phone and Blaze from the settings menu and that seemed to resolve the issue.

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‎02-18-2017 14:50

In response to Jcat313

‎02-18-2017 14:50

Welcome to the Community @hped! I would like you to make sure that you have the latest app update such as @Jcat313 mentioned for iOS the latest one is 2.32  Also, please log out from the app, restart the phone and log back in. Do you have all day sync on? 

 

Hope this helps. Let me know how it goes. 

 

 

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