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Blaze not syncing

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‎03-23-2017 16:02 - last edited on ‎03-24-2017 04:23 by Moderator Alum

‎03-23-2017 16:02 - last edited on ‎03-24-2017 04:23 by Moderator Alum

I just got a new phone and I can't get it to sync up with my Blaze. I have turned the bluetooth on and off and that still does not work. Any suggestions?

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎03-23-2017 18:36

‎03-23-2017 18:36

Let us know what kind of phone you have @samantha.h.  With that information, perhaps we can offer some suggestions to try and help.

 

Also, if you have your old phone nearby, remove the Blaze from it's bluetooth connection or be sure to have old phone turned off.

 

 

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎03-23-2017 19:39 - last edited on ‎03-24-2017 04:24 by Moderator Alum

In response to Kmransom123

‎03-23-2017 19:39 - last edited on ‎03-24-2017 04:24 by Moderator Alum

I removed the blaze from my old phones Bluetooth and it's is turned off. I have the iPhone 7.

Thanks,


Samantha

 

Moderator edit: Removed personal info

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‎03-24-2017 04:25 - last edited on ‎05-30-2025 09:54 by Fitbit Moderator

In response to samantha.h

‎03-24-2017 04:25 - last edited on ‎05-30-2025 09:54 by Fitbit Moderator

A warm welcome to the Community @samantha.h, thanks for troubleshooting this inconvenience by yourself and @Kmransom123 thanks for stopping by.

I would like to know if you keep having problems syncing your tracker? If you do, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your tracker should sync without an inconvenience.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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