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Blaze not syncing

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‎10-31-2017 05:56 - last edited on ‎11-01-2017 06:36 by Moderator Alum

‎10-31-2017 05:56 - last edited on ‎11-01-2017 06:36 by Moderator Alum

Hi,

 

After updating to the latest software my Fitbit didn't sync at all, I tried deleting the device and resetting it up. It says that it can find my Fitbit but then the connection is not done after. Any advice as my Fitbit is working just on the wrong date and time as it's not synced.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎10-31-2017 06:00

‎10-31-2017 06:00

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

Best Answer

‎10-31-2017 13:35

In response to SteveH

‎10-31-2017 13:35

Are you using the app and not the phones bluetooth? 

It would also be good to restart the phone and remove the blaze from the. Phones bluetooth. 

 

BTW any loss of data occurred with the removing of the tracker from your account, this step rarely will fix a sync problem. 

Best Answer

‎11-01-2017 06:37

‎11-01-2017 06:37

A warm welcome to the Forums @VarunaA, thanks for troubleshooting this by yourself and @SteveH, @Rich_Laue for stopping by.

 

If your tracker isn't syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. After your tracker syncs, the time should correct itself.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer