Blaze not syncing

[Wumpus]

My Fitbit Blaze has stopped syncing completely. It first refused to sync with my Moto X Pure. It stopped receiving notifications from my phone a while ago but it was still able to send my step count and other stats to my app. Then the battery died and by the time I got it back to full charge, the clock was out of sync by 11 hrs. After repeated failed attempts to sync the tracker (following all the other guides and instructions given in other threads on this forum), I deleted the device from my account and tried to add it back again. It kept freezing on the screen to enter the four digit code (I would enter the code from the device onto my phone and then get nothing but a loading symbol for around a minute and a repeat of the process).

Force quitting the app and opening it again would bring up device as added to my account and synced but the time still did not match. After several frustrating attempts, I uninstalled the app from my Moto X Pure and repeated the entire process on my Samsung Galaxy Tab 4. I managed to get the tracker to sync. Still could not get any notifications but at least the time matched. Now though it is completely out of sync again. I cant connect to either device after trying any of the steps. The Moto X Pure is again stuck on the code screen and the Galaxy Tab cannot even see the device. Any help would be appreciated. Or the steps to have someone inspect the hardware to make sure it is not faulty and a way to replace it if it is.

Moderator edit: Subject for clarity

[AlejandraFitbit]

Great to see you around @Wumpus, thanks for troubleshooting this by yourself.

If you have already paired the tracker to your account, since the problem is with the app, I recommend uninstalling it and installing it again. Once you install the app, log in to your account and try to sync your Blaze. If it doesn't sync, take a look at the Having trouble syncing? post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[JeromyE]

I use the Fitbit connect software and the provided USB cradle when I need to update or synch my Blaze to my computer. 

You can download the Fitbit connect software from https://www.fitbit.com/en-ca/setup

My solution was to update my Blaze and synch with my computer. Then my mobile devices. 

When I use the supplied USB cradle and the Fitbit connect software I can successfully synch and update my Blaze every time.

I hope this helps.

[Rich_Laue]

@Wumpus since you have been playing with a lot of devices to sync. 

Turn them all off with the exception of the device your sync ping with. 

[Wumpus]

Tried this with turning of (and uninstalling the app from both my phone and my tablet.) I even tried to do it with my windows 10 laptop with a BT 4.0 dongle. No luck here too.

[Wumpus]

I have tried all the steps in the trouble syncing page with no luck across three devices

Samsung Galaxy Tab4 running Android 4.1

Motorola Moto X running Android 6.0

Lenovo Thinkpad T430 with ASUS Bluetooth 4.0 dongle running Windows 10 Pro (64 bit)

Each time I logged out of and uninstalled the app on the other devices and even still no luck syncing. My only conclusion is that something is wrong with the tracker. Please give me a method to physically connect the tracker to something so that I can atleast get the clock in sync. Or give me the procedure to replace this tracker with one that actually works.

[Wumpus]

Hi. Can someone give me some solution to this please. Or atleast some method for someone from FitBit to inspect my hardware to make sure that it is functional. A tracker that only works for 9 months after purchasing brand new is useless.

[AlejandraFitbit]

Thanks for the update @Wumpus. Can you please check our list of compatible mobile devices and verify that the devices you are using to sync your Fitbit are compatible?

Hope to hear from you soon.