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Fitbit Blaze not charging

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‎11-15-2017 09:50 - last edited on ‎11-16-2017 07:26 by Moderator Alum

‎11-15-2017 09:50 - last edited on ‎11-16-2017 07:26 by Moderator Alum

Hi I brought a Fitbit Blaze last December as a gift for my partner and on Monday night he put it on charge and it will not charge at all could you please tell me what I can do? Thank you.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-15-2017 10:58

‎11-15-2017 10:58

Did you try different USB ports?

 

You wont see it charging until its set up.

http://help.fitbit.com/articles/en_US/Help_article/1873

 

If it has been set up then I would take it back and exchange it where ever you got it. If here than contact support

http://help.fitbit.com/?cu=1

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-15-2017 11:19

In response to WendyB

‎11-15-2017 11:19

Hi yes it’s all set up and have tried all that I can with it even got another charger but it’s still not working thanks for reply

Sent from my iPhone
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‎11-16-2017 07:29

In response to Julia78

‎11-16-2017 07:29

A warm welcome to the Community @Julia78 and @WendyB thanks for stopping by.

 

Since the troubleshooting you tried didn't work, I recommend keeping an eye on your inbox for further instructions.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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